FAQ
Everything you need to know about our products, ordering, and delivery.
What is Join the Pipe?
Join the Pipe is an Amsterdam-based company that designs and manufactures custom-branded drinking water taps and reusable bottles for hotels, offices, municipalities, events, and other organisations. Our mission is to reduce single-use plastic by making tap water the first choice, through beautiful, functional, and fully customised water solutions that carry your brand.
Where is Join the Pipe based?
We are based in Amsterdam, the Netherlands, and ship across Europe.
What types of products does Join the Pipe offer?
We offer two main product lines:
- Custom-branded water taps: Street Tap, Park Tap, Wall Tap, Bar Tap, Pantry Tap, Lobby Tap, Hall Tap, Mall Tap, Mobile Tap, Water Bar, and more. Available in Matte Black, Matte White, or a custom colour.
- Custom-branded reusable bottles: available in various sizes and styles, with or without printing.
We also offer accessories including carrier rings, caps, bottle racks, and display stands. All products can be personalised with your logo, brand colours, and artwork.
Is there a minimum order quantity for taps?
No, you can order as few as 1 tap. Each tap is produced and personalised to order. Contact us for a quote regardless of quantity.
What is the minimum order quantity for bottles?
There is no minimum order quantity for bottles without printing. For printed (custom-branded) bottles, the minimum order is 100 units.
Can I order a tap in a custom colour?
Yes. Taps are available in Matte Black, Matte White, and fully custom colours. A custom colour incurs an additional charge. Please specify your Pantone or RAL colour when requesting a quote and we will confirm feasibility and pricing.
Do you sell refurbished taps?
Yes. We offer refurbished Street Taps and Park Taps at 50% off the regular price. These are fully restored and functional taps, and a great sustainable and cost-effective choice. Contact us for current availability.
Can I rent a tap for an event?
Yes. We offer daily rental for Hall Taps, Bar Taps, Mobile Taps, and Water Bars, for up to 7 days. Travel and delivery costs apply. Contact us for pricing and availability.
What printing options are available for bottles?
We offer the following printing methods for bottles:
- Screen printing: 1, 2, or 3 Pantone spot colours. Minimum 100 units; 3-colour requires a minimum of 2,500 units.
- Full-colour digital printing: CMYK, ideal for photographs and complex artwork. Two sizes: logo up to 7 cm or logo 7 to 14 cm.
No printing is also available if you prefer a clean, unbranded bottle.
What file formats do I need to provide?
Screen printing: AI, EPS, or PDF (vector format required). Colours must be specified as Pantone (PMS) spot colours, not RGB or CMYK.
Digital printing: PDF, JPEG, PNG, or TIFF in CMYK colour mode at 300 dpi minimum. Do not supply RGB files.
Not sure about your files? Upload what you have when submitting your quote and our team will advise.
Will I see a proof before production starts?
Yes. We provide a digital artwork proof for your approval before any production begins. Production only starts once you have approved the proof in writing.
Can I add my logo to a tap?
Yes. You can add your logo to a tap using a sticker or signing. Pricing is included in your quote, just let us know your requirements when you submit a quote request.
How do I get a price?
All pricing is personalised based on your product selection, quantity, and customisation. Use the quote request form on any product page or contact us directly at sales.nl@jointhepipe.com. We respond within 1 business day.
What are your payment terms?
We invoice after delivery with 30-day payment terms.
Are prices including VAT?
All prices are quoted excluding VAT.
- Netherlands: 21% VAT applies.
- EU businesses (outside NL): VAT reverse charge applies, 0% with a valid VAT number.
- Outside the EU: 0% VAT (export), applicable when goods are physically delivered outside the EU.
How long does delivery take?
Black and white taps and bottles are kept in stock. When printing is included, production takes approximately 10 working days from the moment your artwork is approved. Delivery time after production depends on your location, typically 1 to 3 business days within the Netherlands and Belgium, and 2 to 5 business days for the rest of Europe.
Do you ship internationally?
Yes. We ship across Europe, including the Netherlands, Belgium, Germany, France, United Kingdom, Spain, Italy, Poland, Portugal, Scandinavia, and many more countries. Contact us if your country is not listed and we will check what is possible.
Do taps come with a warranty?
Yes. All Join the Pipe taps come with a 2-year warranty against manufacturing defects under normal use and conditions.
Do bottles come with a warranty?
Bottles do not carry a formal warranty period. However, if your order arrives with manufacturing defects or damage, please contact us within 5 business days of delivery at sales.nl@jointhepipe.com with photos, and we will find a solution.
What should I do if my order arrives damaged?
Contact us within 5 business days of delivery at sales.nl@jointhepipe.com or call +31 20 794 22 94. Please include photos of the damaged items and packaging. We will arrange a replacement or credit as quickly as possible.
How do I contact Join the Pipe?
You can reach us through the following channels:
- Email: sales.nl@jointhepipe.com
- Phone: +31 20 794 22 94
- Quote form: available on every product page and in the header menu
How quickly will I receive a response to my quote request?
We aim to respond to all quote requests within 1 business day.